How to create a trigger when a particular user assigns a ticket to another particular user?
I have a team and sometimes a user is assigning an already overloaded user more tasks. I would like to prevent this by automatically unassigning that dev and making the task only assignable during the next grooming/planning meeting.
Hi @al_s
Two things to consider:
Regarding item #2, I recommend having a conversation to learn more about "why" that assignment is happening, and as a team deciding how to experiment and improve.
Automation rules can help reduce redundant work, save time, prevent errors, and close gaps in missing Jira features. They are not a good fit to solve process problems a team could address with collaboration.
Kind regards,
Bill
Hi @al_s
You can use trigger issue assigned and you need to add a condition as shown in below pic.
Thanks,
Raju
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@Pramodh M I need to run the trigger only when one particular user is assigning the work to the other particular user.
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Hi @al_s
You can use below JQL
assignee = user1 AND assignee changed TO user1 BY user2
Hope this clarifies,
Thanks,
Raju
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