How to create a trigger when a particular user assigns a ticket to another particular user?

[al_s]

How to create a trigger when a particular user assigns a ticket to another particular user?

I have a team and sometimes a user is assigning an already overloaded user more tasks. I would like to prevent this by automatically unassigning that dev and making the task only assignable during the next grooming/planning meeting. 

[Bill Sheboy]

Hi @al_s 

Two things to consider:

1. You may use the {{initiator}} smart value with a condition to check if a particular person is doing the assignment, and so triggering the rule
2. Using a rule to do this may not solve the root cause of this symptom

Regarding item #2, I recommend having a conversation to learn more about "why" that assignment is happening, and as a team deciding how to experiment and improve.

Automation rules can help reduce redundant work, save time, prevent errors, and close gaps in missing Jira features.  They are not a good fit to solve process problems a team could address with collaboration.

Kind regards,
Bill

[raju mandapaka]

Hi @al_s 

You can use trigger issue assigned and you need to add a condition as shown in below pic.

 

Thanks,

Raju

[Pramodh M]

Hi @al_s 

You can use the "Issue Assigned" Trigger in Jira Automation!! 

Thanks

[al_s]

@Pramodh M  I need to run the trigger only when one particular user is assigning the work to the other particular user. 

[Pramodh M]

Follow @al_s rule to check the condition

[raju mandapaka]

Hi @al_s 

You can use below JQL

assignee = user1 AND assignee changed TO user1 BY user2

Hope this clarifies,

Thanks,

Raju