Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change Request Type in Automation for Jira - Server

Hi All,

I'm working on Automation pipeline (using Automation for Jira - Server) to change some values including "Request Type" in the ServiceDesk incidents when they are creating. 

I could find all the fields which need to be changed except "Request Type". Is there a way I can get "Request Type" field?


kind regards



1 answer

0 votes
Darryl Lee Community Leader May 06, 2021

On Jira Cloud (you tagged this question with [cloud], which is why I saw it), when we try to use Request Type, we get this message:

Screen Shot 2021-05-06 at 7.40.12 PM.png

It looks like that error message hasn't made it way to Server, but apparently you're not allowed to change it either.

The workaround on Cloud, which may or may not work in Server, is to use "Legacy" Automation. 

Something along the lines of this rule, which is from an answer by @Nathan Given:


Sorry, don't have time to fire up my test Server instance to confirm this will work there, but I'm fairly confident it should.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

196 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you