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How to change Request Type in Automation for Jira - Server

Hi All,

I'm working on Automation pipeline (using Automation for Jira - Server) to change some values including "Request Type" in the ServiceDesk incidents when they are creating. 

I could find all the fields which need to be changed except "Request Type". Is there a way I can get "Request Type" field?

Capture.PNG

kind regards

 

Lowrence

1 answer

0 votes
Darryl Lee Community Leader May 06, 2021

On Jira Cloud (you tagged this question with [cloud], which is why I saw it), when we try to use Request Type, we get this message:

Screen Shot 2021-05-06 at 7.40.12 PM.png

It looks like that error message hasn't made it way to Server, but apparently you're not allowed to change it either.

The workaround on Cloud, which may or may not work in Server, is to use "Legacy" Automation. 

Something along the lines of this rule, which is from an answer by @Nathan Given:

legacyautomationrequesttype.png

Sorry, don't have time to fire up my test Server instance to confirm this will work there, but I'm fairly confident it should.

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