How to automatically transition linked JSM tickets to 'Resolved' on version release in Jira Standard

[Alan Chêne]

Hi community,

I am using Jira Standard with access to two projects:

• Caree (Jira Software - classic project),
• Support (Jira Service Management).

Here’s what I’m trying to automate:

1. When a version is released in the Caree project with bug and story issues,
2. Identify all issues linked to those in Caree that are in the Support project (type: "Suggérer ou reporter un problème"),
3. Automatically transition these linked Support tickets to the "Resolved" status to notify clients via email only when a version is delivered.

Here is the automation in picture i tried but it's not working, is anyone have an idea to execute that? 

thank you very much for your help ! 

[Rudy Holtkamp]

And why do you do the first Lookup Issues? It seems that you don't use the outcome.

[Rudy Holtkamp]

Hi, 

You should go to global automation (only an admin can do this), find the rule.

Go to the Rule details > Scope > Select Multiple projects, then in Projects Select Caree & Support.