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How to automatically create ticket from Slack message based on Emoji response

We want to automatically create a ticket in Jira, based on particular Emoji response to a Slack message. For example a Bug emoji response to a Slack message should create a Bug ticket in Jira.

2 answers

Hello @Pradeep Nene , Check out Workflow Steps for Jira, our app supports this use case. Have a look at the Respond to a Bug Report template to see if it will meet your needs.

@Alastair Wilkinson thank you for your response. Sure, I will check this out.

We are trying to accomplish this without any additional tool.

0 votes
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 10, 2022

Hi @Pradeep Nene ,

This sounds like a great case for Halp/Atlassian Assistant. I highly recommend it!

https://www.atlassian.com/software/halp

https://plz.halp.com/

@Carlos Garcia Navarro thank you for a quick response. What I am trying to achieve here is to create bug cards/tickets within existing Jira boards based on specific emoji response to a Slack message. Halp seems to create a ticket in it's own repository.

Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 10, 2022

Hi @Pradeep Nene ,

Halp has its own repository but it also integrates with Jira. I use it every day :-)

https://plz.halp.com/article/eii4gsk5f0-how-to-connect-jira-to-halp

Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 11, 2022

It's very easy to set up and the licenses are reasonably priced in my opinion. It integrates with a knowledge base that can automate sending responses to common questions. You can also create workflows in Slack (e.g. to send messages to triage channels), and when creating comments the functionality is bi-directional (replicated in Slack and Jira). You can add forms in Slack with fields that match to Jira fields. And SLAs, and more!

@Carlos Garcia Navarro thank you, but we would not want to invest buying licenses for another workflow/automation tool. We are exploring ways if this can be accomplished with the Slack-Jira integration which is already in place.

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