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I need help setting up an integration between Jira Service Manager and Jira Software. I would like to know how I can automate status updates in Jira Service Manager according to the workflow when I link a Ticket in Jira Service Manager with a card in Jira Software and move this card from one column to another. Is there any way to set up this automation to keep ticket status in sync automatically?
You can do it with automation, use transition issue trigger then use a branch for each issue link to the trigger issue update the status
Hi @Santri Web Programas -- Welcome to the Atlassian Community!
Adding to Mohamed's answer...
When you post images of your rule, please also post an image of the audit log details showing the rule execution. Those will provide context to help the community offer suggestions. Thanks!
Thank you for that information.
That error describes for your global rule's transition issue action, the destination status is not available for that issue type.
Please check that you have selected a valid status for that issue type and workflow.
The way your rule is written (based on an app translation of your rule):
I suspect that is not what you wanted. Can you please confirm?
Instead you seem to want to transition a different issue. To do that, you will need to branch to that other issue before the transition action. If they are linked you could branch on that. Otherwise you could use a branch on JQL.
Thanks for confirming that. Then your rule is missing a branch to that linked issue in JSM, before the transition action.
I have already described the steps a couple of times in my posts. The rule change would be (in italics):
To automate status updates between Jira Service Manager and Jira Software, you can use Jira Automation Rules. Create a rule triggered by card movement in Jira Software. Actions should include updating the linked Service Manager ticket's status based on your workflow. This ensures seamless status synchronization between the two systems. Learn more