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How to assign oncall (grabbing the current oncall from pager duty) and assign to incoming Jira task

Lee Segal August 22, 2023

Hi Community,


I am looking to assign an incoming Jira task to the current oncall. That person would be grabbed from the pagerduty API ({id}/users). 


I am currently using Jira Automation but its not working. Steps I am taking:

1. Trigger based on task created

2. Send a web request to pagerduty API

3. create a variable oncall. (Look at screenshot how i do that). I believe this is the step i am doing wrong

Screenshot 2023-08-22 at 1.38.19 PM.pngScreenshot 2023-08-22 at 1.38.06 PM.png

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Bill Sheboy
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August 22, 2023

Hi @Lee Segal -- Welcome to the Atlassian Community!

Since the changes for GDPR were implemented, scenarios like this are more challenging to implement.  Specifically, you have an email address for your on-call person from PageDuty and it is likely your Jira users have a different user name than their email address.

So a few things to try, in order of difficulty / maintenance:

  • JQL: Let's assume the on-call person has had items assigned to them in the past.  You could find an example issue and then use that to assign the issue.
    • JQL could be something like assignee IN ( "{{oncall}}" )
    • Use that JQL with Lookup Issues
    • And then grab the first issue to assign the user to the new task with {{lookupIssues.first.assignee.accountId}}
  • REST API: Call the REST API to get all possible users, filter by the email address, and use the returned accountId
  • Hard-code: use a Lookup Table action to hard-code the possible on-calls using key/value pairs, where key is email address and value is their accountId.  Then use the get() function on the table to assign the person.  This has a limit of 200 rows for a Lookup Table.

Kind regards,

Lee Segal August 24, 2023

Thanks for the reply Bill! Appreciate it! 

Like Bill Sheboy likes this

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