How do I use smart values to give me the link to a ticket created by the current automation rule?

Julia June 15, 2021

I created an automation rule that generates a new ticket based off the updated fields of another ticket.

I then want to send a slack message with the link to that newly created ticket within the same rule. what smart value do i use to access the link to the newly created ticket? Screen Shot 2021-06-15 at 7.54.42 AM.png

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Gareth Cantrell
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June 15, 2021

Hi @Julia 

You can use the smart value {{createdIssue}} to access the last created issue in the rule.

Like with {{issue}}, you can use {{createdIssue.url}} to retrieve the URL to the issue.

Julia June 15, 2021

Thank you so much!

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