How do I use Backlog Prioritization score in Jira automation?

[Sarit Ashtar]

Hi,

I'm using Backlog Prioritization plugin.

I would like to perform some action every time the "Score" field is updating via the plugin, using Jira automation.

I'm using "Field value changed" as a trigger, but it seems that Jira automation does catch the trigger when "Score" field is being change view the Backlog Prioritization plugin.

Any idea how to resolve this?

[Bill Sheboy]

Hi @Sarit Ashtar -- Welcome to the Atlassian Community!

First thing: as you are using a marketplace addon and asking about automation rules, I suggest checking the vendor's documentation to learn what is supported.  Some addons have calculated fields which may not be accessible from rules.

Whilst waiting for an answer from the vendor, you can try this how-to article to learn if a field has a supported smart value for rules, and the exact name to use: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Next...for your trigger: some custom fields are not listed for the Issue Field Updated trigger.  In that case, please try the generic Issue Updated trigger and then use the {{changelog}} values for your field to determine if the {fromString}} and {{toString}} differ, as that would indicate the field was updated.

Kind regards,
Bill