How do I set an automation to trigger only when the child ticket status is done.

Kelvin Po Keng Siong January 18, 2024

I have an automation that will create a 2/3 child ticket upon generating an issue. I would like to send an email once a certain child ticket status is changed to done.

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Tansu Akdeniz
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January 18, 2024

Hi @Kelvin Po Keng Siong 

You need to use Issue Transitioned Trigger and than check issuetype with a condition.

Sample:

test automation.png

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