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How do I automate transitioning an issue when a specific user comments?

Adam Chapman
Adam Chapman February 8, 2023

We have an integration with Zendesk for support tickets, and sometimes we request more information for a ticket, so we transition this ticket to "Blocked". I would like to automate that when the 'Zendesk Integration for Jira' user updates the ticket, that it is then moved back to status 'New'. 

What would be the best way to do this?

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David A
David A
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February 8, 2023

Hi Adam,

I think the best way is through Automation.

  • Trigger:

When the commented issue

  • Condition

User Condition: user perform  'Zendesk Integration for Jira'

  • Action

Transition issue to New Status

Best regards

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