Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


How do I automate transitioning an issue when a specific user comments?

We have an integration with Zendesk for support tickets, and sometimes we request more information for a ticket, so we transition this ticket to "Blocked". I would like to automate that when the 'Zendesk Integration for Jira' user updates the ticket, that it is then moved back to status 'New'. 

What would be the best way to do this?

1 answer

3 votes
David A
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 08, 2023

Hi Adam,

I think the best way is through Automation.

  • Trigger:

When the commented issue

  • Condition

User Condition: user perform  'Zendesk Integration for Jira'

  • Action

Transition issue to New Status

Best regards

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events