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How can I use the created time of an issue as an event trigger?

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July 27, 2023

I want to create an automation rule to update the issues priority some time after their creation.
For example if an use was created with a low priority I want it to automatically switch to medium after 3 weeks

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Dexter de Vera
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July 27, 2023

Hi @dayselmg96 ,

You can create scheduled automation, set it per week And run a JQL search like this.

priority = Low AND created <= -3w order by created DESC


Scheduled : Per 1 week every Monday 9PM

This will check all created tickets older than 3weeks.


Add action to edit priority field.


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Bill Sheboy
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July 27, 2023

Hi @dayselmg96 -- Welcome to the Atlassian Community!

No, you cannot use the created time of an issue as an event trigger.

Instead rules can use a Scheduled trigger, with JQL on the relevant issues' fields (such as created) to do what you ask.

Please look here to learn about that trigger and JQL to get you started on creating your rule:

Kind regards,

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