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Hi There,
I have a rule that comments issues on a cloud instance with the last comment body of the issues of another cloud instance, by sending {{issue.comments.last.body}} through a webhook:
I'm having some issues with special characters, e.g.:
On the receiving instance I'm getting the following:
Any suggestion on how to handle this kind of comments?
Thanks in advance!
Hi @Pablo Serra
Have you tried any of the smart value encoding functions provided by automation before sending the message: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#Encoding
Kind regards,
Bill
Hi Bill, thanks for your reply.
I've contacted support and after a little back and forth, they provided me the following function that did the trick: asJsonString()
In my post:
{ "commentAuthor": "{{ issue.comments.last.author.displayName }}", "commentBody": {{ issue.comments.last.body.asJsonString() }}, "keyBancar":"{{ issue.key }}", "summary":"{{ issue.fields.summary }}", "keyIssues":"{{ issue.fields.customfield_10716 }}" }
Please note that it must be sent without the quotation marks around the curly brackets.
More info about this function:
https://support.atlassian.com/cloud-automation/docs/jira-smart-values-json-functions/
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Apparently the problem are the line breaks. Only comments with line breaks failed to impact on the receiving instance.
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