How can I escape special characters when sending issues comment through a webhook?

[Pablo Serra]

Hi There,

I have a rule that comments issues on a cloud instance with the last comment body of the issues of another cloud instance, by sending {{issue.comments.last.body}} through a webhook:

I'm having some issues with special characters, e.g.:

On the receiving instance I'm getting the following:

Any suggestion on how to handle this kind of comments?

Thanks in advance!

[Bill Sheboy · Accepted solution]

Hi @Pablo Serra 

Have you tried any of the smart value encoding functions provided by automation before sending the message: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#Encoding 

Kind regards,
Bill

[Pablo Serra]

Hi Bill, thanks for your reply.

I've contacted support and after a little back and forth, they provided me the following function that did the trick: asJsonString()

In my post:

{
"commentAuthor": "{{ issue.comments.last.author.displayName }}",
"commentBody": {{ issue.comments.last.body.asJsonString() }},
"keyBancar":"{{ issue.key }}",
"summary":"{{ issue.fields.summary }}",
"keyIssues":"{{ issue.fields.customfield_10716 }}"
}

Please note that it must be sent without the quotation marks around the curly brackets.

More info about this function:
https://support.atlassian.com/cloud-automation/docs/jira-smart-values-json-functions/

[Pablo Serra]

Apparently the problem are the line breaks. Only comments with line breaks failed to impact on the receiving instance.