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How can I auto assign a ticket to someone on a issue status transition for a specific issue type?

Steve Hooczko June 20, 2023

How can I auto assign a ticket to someone on a issue status transition for a specific issue type?

 

For a custom issue type, with custom state transitions, I want to be able to auto assign an issue (ticket) to a specific person when it transitions from one status to the next.

What is the best method to do that? Automation Rules? Post processing?

2 answers

2 accepted

1 vote
Answer accepted
Holger Rösch June 20, 2023

Hi Steve,

best to use an automation rule (easy).

Trigger would be the status transition from "status" to "status" (or just to "status" works too)

Then you check the Issue type in a condition (issue fields condition)

and as a last step you take action with assigning the issue to a userimage.png

Hope that helps,

Holger

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Answer accepted
Deepak Jain
Community Leader
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June 20, 2023

Hi @Steve Hooczko ,

If you want to use Automation, then answer provided by @Holger Rösch is best. Automation is best method here.

But if you want to do it differently, you can configure it using workflows. Some key points to configure with workflow:

  • Configure different Jira workflows for different issuetypes
  • Use workflow post-function to assign issue to specific person

Thank you !!

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