Has anyone ever done automated Jira issue status changed with change in status of a record in WDESK?

[Abhilasha Tyagi]

We are thinking of integrating WDESK with JIRA with an intention of whenever something is approved in WDESK, corresponding JIRA story status gets changed to Done.

If anyone has any guidance or pointers to achieve this or any workaround with API etc. please help!

Thanks.

[Stefan Salzl · Accepted solution]

Hi @Abhilasha Tyagi 

Are Jira issues already created from WDESK?? Is der already an existing solution hence connection between a wdesk item an a jira issue?

As I could see with just a very quick research there is an API for WDESK:

https://developers.workiva.com/platform-v1/platform-overview/index.html

Didn‘t go into details but if it provides the technical possibilty you could send an api call to to an automation rule in jira with the „incoming webhook“ trigger. 

You could then create a jira issue out of the webhook information and should also store WDESK information (id,key,link,…whatever) in the jira issue.

Another rule can be created that can trigger when the jira issue is set to done and then send a webrequest back to WDESK calling its API with the information from the jira issue to know the linked WDESK task to be transitioned/closed.

Best
Stefan

[Abhilasha Tyagi]

Hi Stefan,

Thanks for your response. JIRA issues are not created from WDESK.

We don't have any connection between the two yet but would look into this API possibility.

Thanks,

[Stefan Salzl]

hi @Abhilasha Tyagi 

awesome. Please have a look into the API docs and let us know if there are any further question.

In case this could be solved please consider to click „accept answer“ in order to mark this question as solved.

Best
Stefan

[Abhilasha Tyagi]

Sure. This is something that will take time to implement. 

Thanks for the pointers.