I have an Issue Type called 'Joiners, Leavers, Movers'. There are 4 Request Types linked to that issue Type: Joiners Leavers Movers, JLM Access, JLM Hardware, JLM Site Access.
Currently, reporters get email notifications for comments and status transitions for all of the above, which can sometimes mean a reporter is getting up to 20 emails a day as we work through the process of user onboarding etc.
I would like to change it so that reporters only receive emails for the 'Joiners, Leavers, Movers' request type, and not for the other JLM request types.
Any suggestions as to how I can set this up?
I tried to turn off all notifications, but then couldn't specify which issue types to send notifications for.
To modify email notifications in JIRA for specific issue types or request types, you generally have to work with JIRA's notification scheme. However, JIRA's default notification scheme doesn't allow for granular control at the issue type level. Here are some suggestions:
Silent Transitions: Implement silent transitions for certain issue types. This involves modifying the workflow to not send notifications for specific transitions.
User Preferences: Encourage users to adjust their own notification settings, although this is less effective for controlling notifications at scale.
I hope this helps!
Do you have more information on the silent transitions? I can't do the workflow post function because it doesn't allow me to specify just the one issue type. At least not that I can see (I am not a expert in Jira).
Thanks
Kelly
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