Delay action on jira cloud

[Marie-Hélène PARISATO]

i'm administrator, on jira cloud and i don't find delay or wait action. How is it possible ? What could i do for be able of using it ? 

[John Funk]

Hi Marie-Hélène,

The Delay function in automation rules is only available for Premium and Enterprise plans. However, you can utilize the Re-fetch issue action which will be a very short delay of sorts. And if you string together a couple of them it will probably do the trick. 

[Bill Sheboy]

Hi @Marie-Hélène PARISATO 

Adding to John's suggestions...

Only some timing problems in automation rules may be solved using the Delay action (for premium licenses level) or the Re-fetch Issue action (for all license levels).  Instead a change of rule design or approach may be needed.

If you have a specific need to delay something in a rule, I encourage you to:

• describe the problem you are trying to solve; that is, "why do this"
• provide an image of your complete automation rule
• provide an image of the audit log details showing the rule execution
• explain what is not working as expected, and why you believe that to be the case

Those will provide context for the community to offer better suggestions.

Kind regards,
Bill

[Marie-Hélène PARISATO]

la solution est d'utilisée les branches. 

[Manoj Gangwar]

Hi @Marie-Hélène PARISATO 

You can find the Delay under Actions in the automation rule.

Edited: Please share the screenshot of the search under actions.

[Marie-Hélène PARISATO]

no i don't

[Manoj Gangwar]

Could you please let us know what Jira Plan you have?

[Manoj Gangwar]

The delay action is available on Jira Software Cloud Premium and Cloud Enterprise plans, regardless of whether or not you have a Jira Service Management plan. The other functionalities in this release require a Jira Software Management plan (see the top of this post for details on plan-level availability).

[Marie-Hélène PARISATO]

effectivement je suis en standard et pas en premium. J'ai fait appel au support jira qui m'a conseillé d'utiliser les branches. Et j'en ai informé chatgpt.