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Default Issue created mail template usage with Automation


Hello togehter, 

I am currently thinking about using the default "Issue created" mail template in Jira to implement it in Automation. Normally I would say set the whole developers in the notfication scheme under "Issue created" but in this case this doesn't work for me. We have customer requests build with a specific issuetype. So i would trigger the rule when this issuetype was created and want to inform a specific distributor of people to receive the info about the creation. Now I think the default notification mail of "Issue created" would fit the best as an information. 

So is there a possibility to implement this kind of template? Right now I only found the possibility in the Send mail feature to add HTML code as such. 

Thanks for your help, 



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Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 21, 2022

Hi @Tobias

Going with the send email notification is the way to go.  Here is a tutorial that may help you.


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