Creating ticket on every recieved Email

[Jatin Bansal]

I want to create an automation wherein if an email is raised stating the description, Priority, owning department, a ticket should be created in a defined EPIC, 

How can I do that?

[Trudy Claspill]

Hello @Jatin Bansal 

Are you using an Email Handler to create the issue in Jira Software or Work Management project? Or is this an email that is going to a Jira Service Desk project?

Or have you not yet gotten to the point of actually creating the issue from an email?

[Jatin Bansal]

Hii @Trudy Claspill 

I have not yet gotten to the point of actually creating the issue from an email. 

[Trudy Claspill]

Do you want to create the issue into a Software, Business, or Service Management project? The configuration to create issues from emails is done one way for Software and Business (aka Work Management) projects, and another way for Service Management projects.

[Jatin Bansal]

I want to create an issue in the Jira software project. 

The project that I am using is the company managed project

[Trudy Claspill]

This documentation provides guidance on the configuration required to create issues from emails in a Jira Software project.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

The process does not directly allow you to parse the content of the email into different fields in Jira. It places the email Subject into the Issue Summary, and the email content into the Issue Description. If you want to parse the content and set other issue fields or make the new issue a child of an existing Epic based on that, you would have to do that with Automation Rules or Workflow post-functions.

[Eleanor Thompson]

Hi @Trudy Claspill , 

I am thinking about implementing a similar set up so that an email triggers a Jira issue being created (using Jira Software). There would be several custom fields in the email that would need to be copied onto the Jira ticket. Do you know if this would be easy to do with Automation Rules? What would you use as the trigger? I am struggling to find any examples and would really appreciate some help before I start down this route.

Many thanks,

Eleanor

[Trudy Claspill]

Hello @Eleanor Thompson 

Welcome to the Atlassian community.

Take a look at the following article:

https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-parse-the-description-field-for-values-to-put-into-other/ba-p/2023492

If you still have questions based on that information please start a brand new Questions post. That will ensure your questions get maximum visibility in the Community.