Creating a rule based on different reporters

sourabh.kamra January 3, 2023

Hey there,

If I want to create a rule, where a certain list of reporters (customers), when raise an issue, a specific participant automatically gets added by default in that issue.

 

How can I do that?

Until now, I am only able to set up a rule, where any issue created would add that specific participant by default.

Project Settings>Automation>Create Rule>When: Issue Created (and then save)............Next component>Then: New Action>Edit Issue, select - Request Participant and then select the name.

 

Thanks

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Rilwan Ahmed
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2023

Hi @sourabh.kamra ,

Welcome to the community !!

As you have not mentioned whether you are using Jira server/Data center OR jira cloud, Assuming its Jira cloud, I am giving my inputs below. 

What you have done is correct but it needs slight modification. 

After adding "When: Issue Created", Add condition --> JQL Condition
Enter your JQL like "reporter in (ABC, DEF, XYZ)"
Add New action --> Edit Issue --> Request participant.

Please note: You can add multiple condition and Action in the same Automation rule 

Below screenshot shows how the rule looks like. 

image.png

sourabh.kamra January 3, 2023

Thanks for your explanation @rilwan and yes, it is Jira Cloud.
I am a bit confused about the format of reporters (ABC,XYZ / <hexa numbers>)

What if I have a list of email addresses? Do I still need to add the names or can I use the emails separated with commas?

Can't I just use an bulk list (e.g. an organization) in any condition?

 

Thanks

Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2023

Hi @sourabh.kamra ,

Hexanumbers are unique user ID provided by Atlassian.


You can make use of email address in your condition and also the Organization
Example: reporter = 'XXXXXX@gmail.com'
reporter in (organizationMembers("OrganizationName"))

Like Steffen Opel _Utoolity_ likes this
sourabh.kamra January 5, 2023

Awesome! Thanks for your help @Rilwan Ahmed. I was able to create an 'organization' and then create a rule as per my requirement.

Like Rilwan Ahmed likes this

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