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If I want to create a rule, where a certain list of reporters (customers), when raise an issue, a specific participant automatically gets added by default in that issue.
How can I do that?
Until now, I am only able to set up a rule, where any issue created would add that specific participant by default.
Project Settings>Automation>Create Rule>When: Issue Created (and then save)............Next component>Then: New Action>Edit Issue, select - Request Participant and then select the name.
Hi @sourabh_kamra ,
Welcome to the community !!
As you have not mentioned whether you are using Jira server/Data center OR jira cloud, Assuming its Jira cloud, I am giving my inputs below.
What you have done is correct but it needs slight modification.
After adding "When: Issue Created", Add condition --> JQL Condition
Enter your JQL like "reporter in (ABC, DEF, XYZ)"
Add New action --> Edit Issue --> Request participant.
Please note: You can add multiple condition and Action in the same Automation rule
Below screenshot shows how the rule looks like.
Thanks for your explanation @rilwan and yes, it is Jira Cloud.
I am a bit confused about the format of reporters (ABC,XYZ / <hexa numbers>)
What if I have a list of email addresses? Do I still need to add the names or can I use the emails separated with commas?
Can't I just use an bulk list (e.g. an organization) in any condition?