Create automation for auto closed

[Anna Nguyen]

Hi everyone,

Please help me this case for Jira Service Management

I would like to create an automation, specifically: The status of a ticket will be automatically changed from Resolved to Closed after 3 days, and when customers reply to those Closed tickets, the system will automatically create a new Jira ticket for that issue to have the correct contact reasons.

Thanks

[Jakub Koc · Accepted solution]

Hi Anna,

This article should help you customize your automation, and this should help you set up creating new ticket when commented on closed.

Hope that helps:)

[Anna Nguyen]

Thanks a lot @Jakub Koc

This is exactly what I need, I will follow the instructions, and If I have any inquiries, please help me :)