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Create a Ticket disappears when there are tickets in the system

In admin side of the portal, I notice that we have an option to create a change from this side, but the second a change is added to the system the button disappears. Is there anyway we can have the button stay available? Company changes are submitted by our IT team and would rather they can create these on the admin pages where they will work versus needing them to create one through a customer page and then update on the admin side. 

 

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Meg Holbrook Community Leader Feb 23, 2021

Hey Michael, welcome to the community! You can't maintain the create button here, as that shows up only when there are no changes present. However, you will be able to utilize the create button at the top of the screen. Does this meet your needs?

Yeah that should be fine. Thanks

Like Meg Holbrook likes this

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