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We record replacement material in our service management on the incidents, which must be configured in advance. The aim is to generate a subtask for each piece of hardware recorded. The material is recorded via an asset object.
Unfortunately, I do not know exactly how I can capture a subtask per object via the automation if several objects are captured at the same time. Can anyone help me here?
At the Moment my Automation looks like:
Hi @louis.haefliger -- Welcome to the Atlassian Community!
First thing, I am not using assets...and so my suggestion is based on what I know about automation rules.
It appears you are trying to find the differences in the field between before/after to set your Summary and Description fields. Have you tried using the added and deleted smart values for fieldChange? Those are described here, but I do not know if they will work for the assets.