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Copying custom fields to new ticket via automation

Mark January 20, 2022

I realise there are two or three previous threads on this but I've (carefully) applied their advice and it's still not working :D

I'm automating creating a new ticket when a ticket changes workflow status. I want to copy across a custom field with a numeric value to the new ticket. Here's the code I'm using:

"fields": {
"parent": {"id": "28996"},

(The "parent" setting is irrelevant but included just so you can see the full code)

In the automation logging, I get the following error:

Create issue
Error creating issue
Specify a number for the custom field (below 100,000,000,000,000) (customfield_10413)


In the names page for the ticket, the custom field value appears as follows:


Can anyone advise please?

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Answer accepted
Bill Sheboy
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January 20, 2022

Hi @Mark -- Welcome to the Atlassian Community!

Have you tried using this syntax to get the value of the field: {{issue.customfield_10413.value}}

Kind regards,

Mark January 21, 2022

Hi Bill, thanks for your reply. Tried that a few times yesterday, just tried it again and got the same error message.

Mark January 21, 2022

Screenshot 2022-01-21 080542.pngScreenshot 2022-01-21 080554.png

Mykenna Cepek
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January 21, 2022

First, confirm that the type of this custom value is indeed numeric. 

If so, I suspect the value (to the right of the colon) should not be quoted. See:

Consider testing this by hardcoding the JSON with a simple number, to see if that works. If it does, then focus on the smart value syntax for the value (without quotes).

"customfield_10413": 4
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Mark January 25, 2022

That's the one! Must have been the one combination I never tried - thank you so much!

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