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Copy a Insight Custom Field from a linked issue with a automation rule


I have an automation rule that is filled as an issue picker field, the chosen issue is linked to the issue in which the issue picker field is filled.

Then I will copy the values ​​of various fields from the linked issue in the same rule.
Using {{issue.issuelinks.first.outwardIssue.description}}, {{issue.issuelinks.first.outwardIssue.customfield_14762.key}} etc.

This works with all my fields except an Insight Custom Field.

How can I get an Insight Custom Field in this situation?


Regards, Marco


Screenshot 2020-11-19 at 15.46.19.png

4 answers

Hi there,

I have a similar issue  on Automation cloud but the other way around.

How to copy an Insight field value to a Text field ?

I have tried the following but obviously it's too easy and not working :)

"fields": {
"customfield_10050": {{customfield_10043}}


customfield_10050 = my text field

customfield_10043 = my insight custom field 


Thanks for the help!

This could possibly be your solution

@John McKiernan Maybe a bit cheeky to mention you, but do you know a solution for my situation?   greetings, Marco

Hi @Marco Brundel 

Would you please clarify what is not working?  That will help the community provide ideas.  Thanks!

Best regards,



I cannot get the copying of an Insight custom field from a linked issue to work. So I am looking for how I can copy the value of an Insight custom field from a linked issue.



Thanks, Marco.

I am not using Insight, but when I am trying to find/confirm a specific smart value, I use the REST API to pull an example issue and then confirm the value in the JSON.  Here is the how-to article for doing that:


Like Marco Brundel likes this

@Bill Sheboy 
Thank you for the information. But my problem is not that I don't know the name or value of the field, but that the " {{issue.issuelinks.first.outwardIssue"  function doesn't work on an Insight Custom Field.
So I am looking for how I can copy the value of an Insight Custom Field from a linked issue.


Regards, Marco

Hi @Marco Brundel 

I believe .first() is a function for lists, so have you tried:


And if you know there is only one value you can use:


Best regards,


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