Configure outgoing webhook using Automation for JIRA

Question

Hi Team,

I have a usecase to send a post request (that creates a ticket) in another application. This should occur when an issue is transtioned in JIRA from Open to ToDo status. I receive 302 error. I suspect I am missing certain required headers. Here is a snapshot of my rule.

Could you please suggest if I am missing something here?

Thanks & Regards,

Janaki.

Hossam.Khalil · Answer

Hi Darryl,

i have the exact same problem. Our use case is to create Confluence page from a Jira Ticket, with a trigger.

here is my log:

Cache-Control: no-store
Connection: keep-alive
Content-Length: 0
Content-Security-Policy: frame-ancestors 'self'
Content-Type: text/html;charset=UTF-8
Date: Wed, 08 Mar 2023 10:21:28 GMT
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Keep-Alive: timeout=20
Location: /login.action?os_destination=%2Fdisplay%2FPS%2FPage%2BRepository%2Frest%2Fapi%2Fcontent%2F&permissionViolation=true
Set-Cookie: JSESSIONID=1DD2C228105685141F351F3797AC06F2; Path=/; HttpOnly, BIGipServer~LB-LAN-Exterrn~R52-Confluence-Test=rd3o00000000000000000000ffff0a7f0733o8090; path=/; Httponly; Secure
X-Confluence-Cluster-Node: 4561f997
X-Confluence-Request-Time: 1678270888612
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block

Could you please advise?

BR

Hossam

Darryl Lee · Answer

302 error means page was temporarily moved. Can you see anything more if you expand the Response 302 FOUND error?

My guess is that it's probably redirecting you to an authentication page. It looks like you're trying to create a ticket in another system? It's highly likely you'll need some kind of credential to do that.

So yes, something in the headers. Or in the body. Currently you're not sending any content to the webhook. So even if a ticket is created in the system, it's not going to have any data.