Check for issue updates, but ignore weekend dates

Question

Hi, I'm trying to resolve an issue with our Jira admins to fix an automation which needs to exclude weekend dates.

In simple terms, I need an automation which, once an issue is set to "Review", the requestor has 48 hours to respond in any way in the ticket, i.e with a comment or changing the status to "Done".  If they don't, the ticket is set to "Amber" and "Blocked" status. This works during weekdays, but we cannot seem to work out how to exclude weekend working days.

Any suggestions? Many thanks!

Christopher Parker_xgyxvb · Answer

Hi Julian,

Thanks for the suggestion.

The issue seems to be more about excluding weekend time from when a ticket hasn't been updated, rather than just when to run the automation rule.

If I run the rule on a Monday morning and it looks back 48 hours it thinks there have been no updates over the weekend, of course, we have a life! and it applies the automation anyway. My Jira admins say there is no way to deduct weekend time from a ticket when assessing if it has been updated or not.....

Julian Governale · Answer

Try the below.

0 30 * ? * MON-FRI

I saw an example in their documentation that 1 represents Sunday if 3 represents Tuesday.

Christopher Parker_xgyxvb · Answer

Hi Ste,

Current settings:-

We had someone update their issue at the weekend so it didn't register their update as I understand the entire weekend period is discounted.