Can't add watchers in Jira Automation rules

[Leon Gumba]

I have successfully set up a Jira Automation rule that creates an issue in my project every month on the 26th. The automation rule works correctly and creates the issue as scheduled.

However, I encounter a problem when I try to extend the rule to add a watcher to the newly created issue. After adding the "Manage watchers" action to the rule, I receive the following error:

"The rule has been configured with components that require issues to be provided by the trigger. You need to use the option to run JQL to provide issues. The following components require issues: Manage watchers"

Here's how my rule is configured:

1. Trigger: Scheduled to run every month on the 26th at 7:00 AM.
2. Action: Create an issue.
3. Next Action: Manage watchers (where I try to add a specific watcher).

Can someone please tell me what's the problem here?

[Bill Sheboy · Accepted solution]

Hi @Leon Gumba 

That error message is the hint that the manage watchers action cannot "see" your new issue.  To fix that, please add a branch to the most recently created issue:

• trigger: scheduled
• action: create issue
• branch: to most recently created issue
  • action: manage watchers

Kind regards,
Bill

[Leon Gumba]

Thank you @Bill Sheboy !!!

I have run a test, and your suggestion resolved the issue.

Now I can add watchers with this rule setup:

[samar_shah]

Hi mate, I would check if these three global permissions are enabled:

1- Link Issues

2- Add Watchers

3- Time Tracking

Other than this I would make sure they have the the global Browse Users/Groups permissions and also Browse permissions for that specific project.

(https://confluence.atlassian.com/jirakb/jira-user-cannot-add-watchers-to-an-issue-390496933.html)

[Fadoua]

@Leon Gumba 

From the error I can see it is complaining about the permission scheme on your project.

Please make sure that your watchers have the right permission to the project you are running the Automation for.

Let me know if you have any other questions.

Best,

Fadoua

[Leon Gumba]

@Fadoua 

Thank you for the response.

I have tested this on both team-managed and company-managed projects and permissions are fine on both projects. And I've received this error both times.

What else can it be?

[Fadoua]

How about the components? it seems like your automation is requesting a JQL in order to work properly.

Did you try it?