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Peter Knaus August 18, 2020

I'd like to set up an automation for the following example:

If an issue type is created i want it automaticly to be set up with the priority "medium" (thats no problem and worked out well) 


Then i want there to be an automation that raises the priority to high after x weeks if nobody worked on it ( updated it) and automaticly raise to the highest after following x weeks. 

I tried it with a scheduled trigger: 

updated <= "-Xw" and priority = medium and status != DONE  + a cron to run daily. 

Didn't seem to work...

1 answer

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Rudy Holtkamp
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August 18, 2020

Hi @Peter Knaus ,

This should work (if X=3):

priority = medium and updated <= -3w and resolution is empty

So you might want to remove the quotes around -Xw.

image.pngAlso use 'Validate query' to check if your JQL returns something. Then use 5 minutes to trigger to see if things work, if so change it back to daily triggering.

Tip: If you use post-functions to set the resolution when an issue is done/rejected/duplicate then it is best-practice to use resolution in your JQL.

Peter Knaus August 18, 2020


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