I'd like to set up an automation for the following example:
If an issue type is created i want it automaticly to be set up with the priority "medium" (thats no problem and worked out well)
Then i want there to be an automation that raises the priority to high after x weeks if nobody worked on it ( updated it) and automaticly raise to the highest after following x weeks.
I tried it with a scheduled trigger:
updated <= "-Xw" and priority = medium and status != DONE + a cron to run daily.
Didn't seem to work...
Hi @Peter ,
This should work (if X=3):
priority = medium and updated <= -3w and resolution is empty
So you might want to remove the quotes around -Xw.
Also use 'Validate query' to check if your JQL returns something. Then use 5 minutes to trigger to see if things work, if so change it back to daily triggering.
Tip: If you use post-functions to set the resolution when an issue is done/rejected/duplicate then it is best-practice to use resolution in your JQL.
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