I have an automation issue that I just can’t seem to solve:
I can get this to work in reverse (!?!) where the BOB ticket would be changed by the SPPRT ticket so it should be possible.
While answers are appreciated, there is ZERO chance we’re going to pay for a solution for this issue as it would be cheaper to just manually change the field.
Your time and consideration is greatly appreciated!
Hi @Ryan Smith
As you already have this working in one direction, perhaps your rule just needs some adjustments. Would you please post an image of your rule and of the audit log for a case where you expect it to work? That will provide the community some context to offer ideas. Thanks!