Automation : sending email when i move a task ticket

Vincent Pollart January 15, 2025

Hello,
for the moment I only create independent task tickets in Jira Agile.
I would like to automate sending an email to my colleagues
when I move a task ticket from my "Waiting" column to my "To do" column
to notify them that work has been done.
If possible with the content of the ticket comment in the email.
THANKS

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2025

Hi Vincent - Welcome to the Atlassian Community!

Yes, you can create an automation rule based on an Issue Transitioned trigger that will then send an email. 

Vincent Pollart January 15, 2025

I'm new to Jira Agile, can you give me some ideas for building my automation ? Thanks a lot.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2025

Sure - take a look at this article. Give it a try and let us know here if you need additional help. 

https://support.atlassian.com/cloud-automation/docs/create-and-edit-jira-automation-rules/

 

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Vincent Pollart January 15, 2025

Thank you for your help, I managed to create my automation, all i have to do is adjust it. 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2025

Great!

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