Automation rules

[Jeremy Tatro]

I am new to setting up automation rules. I have a form in JSM that requires a supervisor approval for certain things. The supervisor does get the email when the ticket is created. Here is what I want to do. If the supervisor does not approve the request after a certain amount of time, I would like a reminder email to be sent to them. I can see the approval required trigger, but not sure what to do behind it to make it a reminder email.

Any guidance would be very helpful. 

[Mikael Sandberg · Accepted solution]

Hi @Jeremy Tatro,

Welcome to Atlassian Community!

You can use the scheduled component to do this, I have one that sends out reminders every morning to approvers that still need to take action:

[Jeremy Tatro]

@Mikael Sandberg I have set this up to run in the next five minutes. I will let you know if this works for me. 

[Jeremy Tatro]

@Mikael Sandberg The schedule setup worked perfectly. Thank you for the assistance.