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Automation rules not displayed in Issue page

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charleslcso
charleslcso Oct 29, 2021

I have set up a test Automation rule for triggering GitHub workflow. Followed various docs, but still Rules aren't displayed in issue page.

I can't figure out what is the wrong with the setup. Can someone help please?

Screen Shot 2021-10-29 at 10.47.52 PM.jpg
Screen Shot 2021-10-29 at 10.48.26 PM.jpgScreen Shot 2021-10-29 at 11.07.58 PM.jpg

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Mykenna Cepek
Mykenna Cepek
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Oct 29, 2021

Some things to check:

  • Is the rule enabled?
  • Is the rule configured for the project (or configured to be global)?

To review these settings, view the rule, click on "Rule Details", and inspect the "Scope" and "Projects" settings for the rule.

Also check for the slider in the top-right to be green with a checkmark (indicating the rule is enabled).

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charleslcso
charleslcso Oct 29, 2021

Hello Mykenna, thanks for your reply.

The bottom most screen capture is very small and thin, and it shows that the rule is enabled, configured for the right project, and has a green tick.

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Mykenna Cepek
Mykenna Cepek
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Oct 29, 2021

Ok. Are you using this automation in Jira Cloud, JSM Cloud, or...? Where is this "Mister J" project?

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charleslcso
charleslcso Oct 29, 2021

It is a Server instance. We host it ourselves. Just Jira Software + Jira Core. 

"Mister J" is one of our projects in Jira.

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Bill Sheboy
Bill Sheboy
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Nov 19, 2021

Hi @charleslcso 

Have you solved this issue yet?  If not...

  • Have you checked if rules are visible in other projects on their issue view?  Note only the manually triggered rules will appear on the issue view.
  • Are you using the free (Lite) or paid (Pro) version of automation for Jira?
  • Have you checked with your site admin to check for any issues with the automation addon?

Kind regards,
Bill

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