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I would like to use automation to population the multi-users picker field, Approvers, for a JSM request. The approvers can be any team members from the selected team (Object in Asset). Here's what I've done:
Any thought on why I am getting the error?
The user id on Asset, does not match with the JIRA user account ID.
You will need a field in asset to store the user as user picker - then you may get the correct id for that user.
Approvers field will accept only JIRA User ID - not the object ID. So you need to convert somehow