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Automation rule to set Approvers

I would like to use automation to population the multi-users picker field, Approvers, for a JSM request.  The approvers can be any team members from the selected team (Object in Asset).  Here's what I've done:

  1. Use lookup object to search for the team - this is validated to be working correctly
  2.  In the Edit Issue action, I use the below advance options to set the value:  {
    "fields": {
    "Approvers": {{lookupObjects.Members.flatten.asJsonObjectArray("id")}}
    }
  3. The above is returning this value:  Approvers: [{ "id": "1751" },{ "id": "1421" }]
  4. I am getting the following error in the rule audit log: THD-3378 (Pick another user as the selected user doesn’t exist. (customfield_13807))
  5. I have verify that the two users returned, 1751 and 1421, can be manually selected in the Approvers custom field

Any thought on why I am getting the error?

1 answer

1 accepted

1 vote
Answer accepted

Hi @WB 

The user id on Asset, does not match with the JIRA user account ID. 

You will need a field in asset to store the user as user picker - then you may get the correct id for that user. 

Approvers field will accept only JIRA User ID - not the object ID. So you need to convert somehow

Ah, that makes sense.  Thanks!

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