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I have the following process that I would like to cover via an automation rule:
Until here I have no issues, I managed to create the rule and the rule is triggered everyday at the specified time with the exact same template.
Do you have any suggestions about how I can achieve this?
Thank you !
Hi @Ana MINCA
I would insert a JQL check prior of the action for creating the issue, just like the following image (don't mind the "Manual" trigger):
The JQL statement is this:
summary ~ "My Summary" AND status != Done AND (created >= startofday(-1) AND created < endofday(-1))
I would change the "My Summary" wording with the summary you give when creating the ticket.
Let me know if that worked.