Automation possibility between JSM and JWM

[Abhishek Shukla]

Hello everyone, 

I am a new Jira user and I was wondering if there is a possibility where when a new query is logged in the Jira Service Management then it gets cloned automatically into a project in Jira Work Management and any changes made in the query status or description is automatically reflected in the cloned task created in JWM? 

I did create automation that cloned the query from JSM to JWM but after that, any update that I made in the JSM query was not visible in JWM. 

Thanks in advance!

[John Funk · Accepted solution]

Hi Abhishek - Welcome to the Atlassian Community!

Yes, that is very easy to do with an Automation Rule. Create a rule based on an Issue Created trigger for the JSM project. Then add any conditions you need so that it only executes for the appropriate JWM project. 

Then add a new action for Clone Issue. Change the project to your JWM project and any other information that needs to be added or is different from the original request.

Then add a new Action to Link Issue. 

After that, same and publish the rule. 

You will need to create a second rule that keeps the Linked issues in sync. 

[Abhishek Shukla]

Hi John,

Thanks for the answer 👍

I was able to execute the first part of your answer but could not figure out how to execute the following while creating the automation rule -

Then add a new action for Clone Issue. Change the project to your JWM project and any other information that needs to be added or is different from the original request. 
Then add a new Action to the Link Issue. 

Could you please guide me on how I can execute the remaining part of the automation rule that you mentioned in your answer?

Thanks in advance!

[John Funk]

It will look something like this:

[Abhishek Shukla]

Thanks again John, finally it links the two issues across JSM and JWM. 

One last question - I made a comment on a query in JSM and changed its status to "In Progress" but this change is not reflected in JWM, therefore, I just wanted to ask you if it is possible to have automatic sync between these two issues or am I looking for too much in this case?

Thanks in advance!

[John Funk]

Can you post the rule that you created that copies the comment from one project to the other? 

[Abhishek Shukla]

I am unable to create a rule that could achieve this, have tried multiple hit and trial combinations but sadly none of them are giving the desired results.

[John Funk]

Please share what you have so far so we can help you with the corrections. 

[Abhishek Shukla]

[John Funk]

No, that's just to create the issue and then link them. 

You need a totally different rule for when a comment is added. Create a new rule with the Issue Commented trigger. 

Then add a Branch for Linked Issues. Choose the Link type if you have different ones for the JSM/JWM connections. 

Then add a new Action for Comment on Issue.

In the Comment box, put {{triggerIssue.comments.last.body}}

You can read more about smart values with comments here: 

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

[Abhishek Shukla]

Hi John, based on your comment I created the following rule in the JSM project from where I want queries to get cloned to the JWM project. 

https://imgur.com/DGqRlRX

New queries logged in JSM are getting cloned in JWM but sync is still not working and in audit log of the rule the following message is displayed - 

https://imgur.com/llS0WSw

Am I missing something here or do I also need to create some rule in the JWM project where the JSM query is getting cloned?

https://cutt.ly/A8HXz79

Thanks again for all the input 👍

[John Funk]

Uncheck the box for Only include issues that have changed. 

[Abhishek Shukla]

Hi John,

I unchecked the box but in the audit log it still shows the same message (https://imgur.com/llS0WSw) - No action performed.

I am now starting to believe that maybe there isn't any workaround possible. 

[John Funk]

What exactly is the action that you are doing? And what is it that you are expecting to happen? 

[Abhishek Shukla]

Hi John,

I finally got it working, I just had to move the automation rule to the global level in order to achieve the desired result. Thanks for the help!

[Kelley R]

Hi All, I'm working on a similar automation, but stuck on getting status to mirror across products using different workflows. Any thoughts?