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Hello,
I have an automation that looks when an issue transactions into one status to the other and the copy fields from the parent ticket.
I have this automation in on Project board and it behaves as expected all the fields populate base on the parent ticket here is the logic of the automation that is working has:
Figured this out is because one of the project is a company-managed project while the other is a team-managed project. The automation in team-managed project does not support custom user fields along with other automation that company manged project support.
Glad you were able to figure it out! Thanks for the update, I'm sure this will be helpful to others.
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