Automation not working on all projects boards

[Nino Garcia]

Hello,

I have an automation that looks when an issue transactions into one status to the other and the copy fields from the parent ticket.

I have this automation in on Project board and it behaves as expected all the fields populate base on the parent ticket here is the logic of the automation that is working has: 

{"cloud":true,"rules":[{"id":1692815,"clientKey":"sungage.atlassian.net","name":"Assign subtask to assignee from parent.","state":"ENABLED","description":null,"authorAccountId":"557058:fe329511-e829-4cc1-970e-26eec77bcf2a","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1615395833978,"updated":1635449764788,"trigger":{"id":"68736488","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:transitioned","value":{"eventKey":"jira:issue_updated","issueEvent":"issue_generic","fromStatus":[{"type":"NAME","value":"Ready for QA"}],"toStatus":[{"type":"NAME","value":"In Development"}]},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"68736489","component":"BRANCH","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.related","value":{"relatedType":"subtasks","jql":"","linkTypes":[],"onlyUpdatedIssues":false,"similarityLimit":40,"compareValue":0},"children":[{"id":"68736490","component":"CONDITION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"QA Assignee"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","comparison":"EMPTY","compareValue":null},"children":[],"conditions":[],"connectionId":null},{"id":"68736491","component":"ACTION","parentId":"68736489","conditionParentId":null,"schemaVersion":10,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"QA Assignee"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","type":"SET","value":{"type":"COPY","value":"parent"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null},{"id":"68736492","component":"CONDITION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"assignee"},"selectedFieldType":"assignee","comparison":"EMPTY","compareValue":null},"children":[],"conditions":[],"connectionId":null},{"id":"68736493","component":"ACTION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.assign","value":{"assignType":"SPECIFY_USER","smartValue":null,"itsmOpsOncall":null,"jql":null,"issueToCopy":null,"fieldToCopy":null,"listAssignMethod":null,"assignee":{"type":"COPY","value":"parent"},"restrictedToGroup":null,"group":null,"role":null,"excludedUsers":[],"userList":[]},"children":[],"conditions":[],"connectionId":null},{"id":"68736494","component":"CONDITION","parentId":"68736489","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"status"},"selectedFieldType":"status","comparison":"ONE_OF","compareValue":{"type":"NAME","modifier":null,"value":"[\"Backlog\",\"Selected for Development\"]","multiValue":true,"source":null}},"children":[],"conditions":[],"connectionId":null},{"id":"68736495","component":"ACTION","parentId":"68736489","conditionParentId":null,"schemaVersion":10,"type":"jira.issue.transition","value":{"operations":[],"advancedFields":null,"sendNotifications":true,"destinationStatus":{"type":"NAME","value":"In Development"},"transitionMatch":""},"children":[],"conditions":[],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[{"projectId":"10100","projectTypeKey":"software"}],"labels":[],"tags":[],"ruleScope":{"resources":["ari:cloud:jira:8617148b-b5bf-4af8-867f-878fecd139b8:project/10100"]},"writeAccessType":"UNRESTRICTED","collaborators":[]}]}

and here is the logic of  the one that is not working:

{"cloud":true,"rules":[{"id":9893782,"clientKey":"sungage.atlassian.net","name":"Assign subtask to assignee from parent","state":"ENABLED","description":"","authorAccountId":"557058:fe329511-e829-4cc1-970e-26eec77bcf2a","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1674080420064,"updated":1674084089501,"trigger":{"id":"205846191","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:transitioned","value":{"eventKey":"jira:issue_updated","issueEvent":"issue_generic","fromStatus":[{"type":"NAME","value":"Ready for QA"}],"toStatus":[{"type":"NAME","value":"In Progress"}]},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"205846192","component":"BRANCH","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.related","value":{"relatedType":"subtasks","jql":"","linkTypes":[],"onlyUpdatedIssues":false,"similarityLimit":40,"compareValue":0},"children":[{"id":"205846193","component":"CONDITION","parentId":"205846192","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"NAME","value":"QA Assignee"},"selectedFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","comparison":"EMPTY","compareValue":null},"children":[],"conditions":[],"connectionId":null},{"id":"205846194","component":"ACTION","parentId":"205846192","conditionParentId":null,"schemaVersion":10,"type":"jira.issue.edit","value":{"operations":[{"field":{"type":"NAME","value":"QA Assignee"},"fieldType":"com.atlassian.jira.plugin.system.customfieldtypes:userpicker","type":"SET","value":{"type":"COPY","value":"parent"}}],"advancedFields":null,"sendNotifications":true},"children":[],"conditions":[],"connectionId":null},{"id":"205846195","component":"CONDITION","parentId":"205846192","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"assignee"},"selectedFieldType":"assignee","comparison":"EMPTY","compareValue":null},"children":[],"conditions":[],"connectionId":null},{"id":"205846196","component":"ACTION","parentId":"205846192","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.assign","value":{"assignType":"SPECIFY_USER","smartValue":null,"itsmOpsOncall":null,"jql":null,"issueToCopy":null,"fieldToCopy":null,"listAssignMethod":null,"assignee":{"type":"COPY","value":"parent"},"restrictedToGroup":null,"group":null,"role":null,"excludedUsers":[],"userList":[]},"children":[],"conditions":[],"connectionId":null},{"id":"205846197","component":"CONDITION","parentId":"205846192","conditionParentId":null,"schemaVersion":3,"type":"jira.issue.condition","value":{"selectedField":{"type":"ID","value":"status"},"selectedFieldType":"status","comparison":"ONE_OF","compareValue":{"type":"NAME","modifier":null,"value":"[\"To Do\"]","multiValue":true,"source":null}},"children":[],"conditions":[],"connectionId":null},{"id":"205846198","component":"ACTION","parentId":"205846192","conditionParentId":null,"schemaVersion":10,"type":"jira.issue.transition","value":{"operations":[],"advancedFields":null,"sendNotifications":true,"destinationStatus":{"type":"NAME","value":"In Progress"},"transitionMatch":""},"children":[],"conditions":[],"connectionId":null}],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[{"projectId":"11012","projectTypeKey":"software"}],"labels":[],"tags":[{"id":21422484,"tagType":"IS_RULE_UPDATED","tagValue":"true"}],"ruleScope":{"resources":["ari:cloud:jira:8617148b-b5bf-4af8-867f-878fecd139b8:project/11012"]},"writeAccessType":"UNRESTRICTED","collaborators":[]}]}

the rules are identical except that they are on different boards and check for different statuses. For both rules, the assignee populates, and the status update. But for the Second rule, the QA assignee never is populated, I try using fetching and still hitting the same issue. For both rules  the audit log reflects the status as succes

Rule that isn't working

rule that is work working

[Nino Garcia · Accepted solution]

Figured this out is because one of the project is a company-managed project while the other is a team-managed project. The  automation in team-managed project  does not support custom user fields along with other automation that company manged project support.

https://support.atlassian.com/cloud-automation/docs/limitations-in-team-managed-projects-for-automation-rules/

[Kelly Arrey]

Glad you were able to figure it out! Thanks for the update, I'm sure this will be helpful to others.