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Automation e-mail to a Jira group from a smart field


I am trying to create an automation that sends notification to a group of users when the Team assignment field changes.

  • All Teams=a managed Jira group which individually set work
  • The automation is triggered by the field Team change - Automation kicks off and fails with error that the field may be empty.
  • When the automation triggers it's to send an e-mail. - I am trying to use a smart value to pull in the group from the Team field. Values tried so far with same results.
    • {{issue.custumfield.Team.value()}}
    • {{issue.custumfield.Team.currentUser()}}
    • {{issue.custumfield.Team.currentGroup()}}
    • {{}}

In the issue the value is not empty I am sure it's me using the wrong value but not sure what it could be?

Edit: inspecting the page I found to be getting updated. using this new info I am still getting the error field may be empty.

"customfield_11901":{"id":"3","title":"IT Tools Team"


Edit: Inspecting the page I found the following being updated. 

"customfield_11901":{"id":"3","title":"IT Tools Team"

 Using this new info I changed my automation to create a variable  of  {{issue.customfield_11901.title}} which returns my Group Name. (IT Tools Team) I am trying to use the variable {{GroupName}} for the To address.

I think the issue is when I manually want to add it shows in a list and then it needs to be selected. With the smart value I think the value is being added but not selected. Giving me the empty value.




1 answer

0 votes
Agraj Mangal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 04, 2022 • edited

Hi @Chad Jackson 

Apologies but I'm not sure I completely understand the problem

1. Firstly to find out about the custom fields for your issue - please check this documentation - it helps you extract smart values from the REST API. 

2. How have you defined the {{GroupName}} variable which you are using to Send email - does it resolve to an email address ? 

@Agraj Mangal  working with Atlassian support we were able to get this working.

My variable {{GroupName}} is being populated by the title value of a field.  That value is the name of a Shared Team, We have Jira User Groups that match the naming of our Shared Teams. Well the To: e-mail field I guess was seeing this as a string rather than a smart value? and not populating the field.

Our workaround was to create a new field (Group Picker) singular) and populate that with the variable {{GroupName}} then using the field to populate the To: value for the e-mail notification for said group. 


The purpose of this is to notify a support team of an issue assignment to their group

Like Agraj Mangal likes this

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