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Automation: Ticket added to Epic

I'd like to receive an email when tickets are added to an epic. What's the best way to set this up?

I have the following:

 

When: Issue created

Parent is not empty

Then: Send email

 

3 answers

1 accepted

1 vote
Answer accepted
Darryl Lee
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 25, 2021

If your only parent type is Epic, I believe that should work.

Are there any additional constraints? Is it only *you* that should be receiving emails? Or maybe the current Epic assignee? If you wanted that, you could add {{issue.parent.assignee}} to the list of recipients.

Also, it might be nice to have a link in the email to both the new issue and the epic, so something like:

A new issue has been added to Epic <a href="{{issue.parent.url}}">{{issue.parent.key}} - {{issue.parent.summary}}</a>:

<li><a href="{{issue.url}}">{{issue.key}} - {{issue.summary}}</a>

And you'd probably want to put issue.key and issue.summary in the Subject: line.

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 25, 2021

I think I would do the following...

Trigger: Issue created

Condition: JQL - type not in (epic, sub-task) & "epic link" is not empty

Then: Send email

adjust condition to meet your config

Awesome, thanks guys!

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