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Automation Rule that Assigns an Issue, then Emails he Assignee


The Rule I have is  set to Run 

  • When an Issue is created
  • Check a JQL Condition
  • Then Assign the Issue in Round Robin format to a person in a Group
  • Then Send Email to the Assignee

However, the email isn't sent, and when look in the Audit Log there is a message:

"There is no value set for the field:

Is it possible for a rule to set an assignee and then email the assignee?
Thank You

1 answer

1 vote
Mohamed Adel Community Leader Apr 15, 2022

Hi @Ernesto Donate 

Please before sending the email step add the following action : 

Re-fetch issue data 

this should fix your problem Screen Shot 2022-04-16 at 3.31.32 AM.png



Mohamed Adel

Hi @Ernesto Donate 

Yes, the answer from @Mohamed Adel

When using the Issue Created trigger, sometimes the rule can start before all of the issue's data is available.  Adding a Re-fetch action immediately after your trigger will slow down your rule and try to reload the data before proceeding with any other processing.

Kind regards,

Like Darryl Lee likes this

Thank you @Mohamed Adel , and @Bill Sheboy . I will try this. Have a great weekend!


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