Automation Rule that Assigns an Issue, then Emails he Assignee

[Ernesto Donate]

The Rule I have is  set to Run 

• When an Issue is created
• Check a JQL Condition
• Then Assign the Issue in Round Robin format to a person in a Group
• Then Send Email to the Assignee

However, the email isn't sent, and when look in the Audit Log there is a message:

"There is no value set for the field:

assignee"

Is it possible for a rule to set an assignee and then email the assignee?

Thank You

[Mohamed Adel]

Hi @Ernesto Donate 

Please before sending the email step add the following action : 

Re-fetch issue data 

this should fix your problem 

Regards

Mohamed Adel

[Bill Sheboy]

Hi @Ernesto Donate 

Yes, and...to the answer from @Mohamed Adel

When using the Issue Created trigger, sometimes the rule can start before all of the issue's data is available.  Adding a Re-fetch action immediately after your trigger will slow down your rule and try to reload the data before proceeding with any other processing.

Kind regards,
Bill

[Ernesto Donate]

Thank you @Mohamed Adel , and @Bill Sheboy . I will try this. Have a great weekend!

Ernesto