Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,473
Community Members
 
Community Events
176
Community Groups

Automation Rule that Assigns an Issue, then Emails he Assignee

Edited

The Rule I have is  set to Run 

  • When an Issue is created
  • Check a JQL Condition
  • Then Assign the Issue in Round Robin format to a person in a Group
  • Then Send Email to the Assignee

However, the email isn't sent, and when look in the Audit Log there is a message:

"There is no value set for the field:

assignee"
Is it possible for a rule to set an assignee and then email the assignee?
Thank You

1 answer

1 vote
Mohamed Adel Community Leader Apr 15, 2022

Hi @Ernesto Donate 

Please before sending the email step add the following action : 

Re-fetch issue data 

this should fix your problem Screen Shot 2022-04-16 at 3.31.32 AM.png

 

Regards

Mohamed Adel

Hi @Ernesto Donate 

Yes, and...to the answer from @Mohamed Adel

When using the Issue Created trigger, sometimes the rule can start before all of the issue's data is available.  Adding a Re-fetch action immediately after your trigger will slow down your rule and try to reload the data before proceeding with any other processing.

Kind regards,
Bill

Like Darryl Lee likes this

Thank you @Mohamed Adel , and @Bill Sheboy . I will try this. Have a great weekend!

Ernesto

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events