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The Rule I have is set to Run
However, the email isn't sent, and when look in the Audit Log there is a message:
"There is no value set for the field:
Please before sending the email step add the following action :
Re-fetch issue data
this should fix your problem
Regards
Mohamed Adel
Yes, and...to the answer from @Mohamed Adel
When using the Issue Created trigger, sometimes the rule can start before all of the issue's data is available. Adding a Re-fetch action immediately after your trigger will slow down your rule and try to reload the data before proceeding with any other processing.
Kind regards,
Bill
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