Automation Rule is validating but no logs shows no action performed

Question

Hi All, I have created the following automation to auto-assign the tickets, and the JQL queries are validating, but the rule automation log shows- no action performed- The issue did not match the JQL condition. Please advise. Issue is created>>if createdDate > startOfDay("+0h") AND createdDate < endOfDay("-15h")>>assign the ticket to X agent>>if createdDate > startOfDay("+9h") AND createdDate < endOfDay("-13h")>> Assign the ticket based on work load>>if createdDate > startOfDay("+11h") AND createdDate < endOfDay("+0h")>>Assign the ticket Y agent. Thanks

Harry Brar · Answer

Thanks Bill, I found the issue, I was supposed to use the Branch out to apply multiple conditions, It's working now.

Bill Sheboy · Answer

Hi @Harry Brar -- Welcome to the Atlassian Community!

Without seeing an image of your actual rule or the audit log details...

I hypothesize your rule is using if-conditions and not if-else conditions for the different cases you note.  And so the rule halts after the first one.  Please try using the if-else condition.

If that does not help, please post an image of your actual rule and the audit log details to provide context.  Thanks!

Kind regards,
Bill