Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Automation Rule - Transition to Status When Customer Reply Received


Jira Service Desk: We are looking for an Automation Rule that will change the status of an issue when the Reporter submits a comment via email. 


For example: If on a WAITING ON CUSTOMER status and the Reporter submits a comment via email the ticket would automatically transition to an Implementing status.


Currently, we are only able to set transition to automate based on any comment added to the main issue as a message. This includes responses from our techs which is not our desired outcome for this rule. 

1 answer

0 votes
Dan Tombs
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 08, 2022

Hi @Kris Mackey

You'll need to use a user condition in the clause to specify who the target audience is. Try something like below.





Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events