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Automation: Email with list of issues specific to reporters who created them (Jira Server Edition)

Kalyan Sattaluri June 11, 2023

I am on the Jira Server / Enterprise edition.

I need to send an email reminder to reporters of issues they have created but are missing certain fields.

Also,

  • I dont want to create filter subscriptions for this because the reporters are many.
  • Similarily, I dont want to hard code reporters in JQL as well.
  • I dont want to send 1 email per issue.

My requirement is: Automation with ,1 email with their set of issues, per reporter.

I have been searching the forums and all I have found is solution which is on Cloud Instance utilizing variable to hold the current "reporter" and modifying the JQL after branching.

But since Server instance does not have variables concept, can this be acheived in some other way?

 

Few of the links which discuss cloud version of automation for such scenario:

https://community.atlassian.com/t5/Jira-Software-questions/How-to-create-Automation-email-only-showing-Assignee-issues/qaq-p/2274061

https://community.atlassian.com/t5/Jira-Core-Server-questions/How-can-I-use-Advanced-Branching-in-Automation-for-unique/qaq-p/1909075

@Bill Sheboy  in one of the threads has shared steps in the ticket which I am copying here for recap.. (bolded the parts I need help with cause I dont have "variables" option in my jira instance.)

  • Trigger: scheduled with no JQL
  • action: lookup issues, with the JQL, to find the issues of note
  • advanced compare condition: to check for issues with {{lookupIssues.size|0}} is greater than 0
  • advanced branch: over the possible assignees.  The key is using distinct to walk the users/people who have assigned issues.
    • variable: varAssigneeAccountId
    • smart value: {{lookupIssues.assignee.accountId.distinct}}
      • action: lookup issues again with the JQL, adding on assignee = {{varAssigneeAccountId}}
      • action: send your email to the specific person/user

 

But need help to implement the same in Server instance.. please.

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Bill Sheboy
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June 11, 2023

Hi @Kalyan Sattaluri 

FYI that lookup issues and create variables appear to be "in progress" now for Jira Server/Data Center and they started in March and April, respectively.  You may watch the progress on these items:

Kind regards,
Bill

Kalyan Sattaluri June 11, 2023

Thanks Bill for update. Watching those  tickets now. 

Like Bill Sheboy likes this

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