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Automation - Email reporter when JIRA status is changed to Done not working

Rod Russell June 1, 2022

I have created and enabled a simple Automation that is not working.

I am the reporter and also marking this as done, but not receiving an email notification the JIRA is marked as Done.

Any tips?

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Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2022

Hi @Rod Russell 
Welcome to the community!

Change your trigger to Issue transitioned (configure "from any"...or whatever is relevant for the workflow involved, to "Done".

Screenshot 2022-06-02 083340.png

Rod Russell June 1, 2022

Thanks

Curt Holley
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2022

I've not experienced that behavior.

if you select "Initiator", then the person who did the action that triggered the automation rule will get an email, but if reporter is what is configured, then the reporter should get it regardless of whether they were the initiator or not

Rod Russell June 1, 2022

You are right, I now have it working

Like Curt Holley likes this

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