Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Automation - Email reporter when JIRA status is changed to Done not working

I have created and enabled a simple Automation that is not working.

I am the reporter and also marking this as done, but not receiving an email notification the JIRA is marked as Done.

Any tips?


1 answer

1 accepted

1 vote
Answer accepted
Curt Holley Community Leader Jun 01, 2022

Hi @Rod Russell 
Welcome to the community!

Change your trigger to Issue transitioned (configure "from any"...or whatever is relevant for the workflow involved, to "Done".

Screenshot 2022-06-02 083340.png

Curt Holley Community Leader Jun 01, 2022

I've not experienced that behavior.

if you select "Initiator", then the person who did the action that triggered the automation rule will get an email, but if reporter is what is configured, then the reporter should get it regardless of whether they were the initiator or not

You are right, I now have it working

Like Curt Holley likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Automation

Jira Automation: Sum Up Story Points Roundup (Initiatives -> Epics -> Story/Tasks -> Subtasks)

Hi Everyone, In this roundup we combine all the jira automation rules to sum up story points across different issue types. We start from the lowest level, summing up story points from sub-tasks t...

1,913 views 2 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you