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Automation: Comments added by specific user

ajinder singh September 12, 2023

I want to create an automation which should basically be updating an issue field.

I only want to update issue field if there is a comment added by a certain user (abc@company.com). Comments added by other users should not update the issue field.

How can I achieve this, requesting inputs.

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Mauricio Heberle
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September 12, 2023

Try creating an automation like:

Trigger ->  Issue Commented
Advanced compare condition -> {{comment.author.displayName}} equals "user name"
Edit issue field

ajinder singh September 12, 2023

This helps.
Any alternate if in case we have multiple users with the same user name?

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David Blank
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September 12, 2023

Hi and welcome to the Atlassian Community!

Without more details, this is how I would solve at a high level.

Trigger event: Comment Added
User Filter: User who triggered the event = your user
Action: Update Description with Smart Value for Comment author:  {{issue.comments.author.displayName}}

Here's a screenshot of how I would implement it:

Screenshot 2023-09-12 at 10.18.25 AM.png

Please let us know if this works or if there are more details to share.

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