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Automated report where last comment was by reporter

Hello,

I'm looking for some help to automate a mail that will send a list of tickets where the last comment was made by the reporter.

The contents of the mail are fine, it's the logic of the queries I'm struggling with.

Does anyone have any suggestions please?

Many thanks,
Mark

2 answers

2 votes
Gareth Cantrell
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 05, 2021

Hi @Mark Cartwright 

Jira does not support these types of query out the box. 

If you’re using Jira Data Center or Server and have ScriptRunner installed, it has a custom JQL function that does just this (lastComment() ).

There is no equivalent on Jira Cloud to my knowledge. 

1 vote
Gaurav
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 05, 2021

Hello @Mark Cartwright 

For this, you can create an automation with the condition as shown in the below screenshot.

{{issue.comments.author.displayName}} equals {{issue.reporter.displayName}}

OR

{{comments.author.displayName}} equals {{reporter.displayName}}

For more details on smart values, please refer to the Atlassian documentation here.

Please accept the answer if this helps solve your query else respond and allow others to share input.

Comment Author.JPG

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