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Autofill Summary field on JSM Forms Automation

Cristina - Elena Andrei March 27, 2023

Hi, i have created a form on JSM , I would to autofill the summary field : Select <user>.

Where is user i would like to have a way to select what user i want. Is there to do that? I have created a custom field user picker and i would like to used on summary field.

1 answer

0 votes
Dan_Tombs June 20, 2023

Hey @Cristina - Elena Andrei

 

The best way you could do this is to make sure that the summary is up to date any time the particular user field is updated. create an automation:

 

trigger - field value changed - select field for any operation

action - edit issue - select summary - Then you can use the following smart values to paste in the value into the summary field.

Use {{issue.summary}} - {{issue.customfield_xxx.displayName}}

 

the {{issue.summary}} is there to make sure you don't overwrite the previous summary

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