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Objective: Automatically change the status of a ticket from "Pending" back to "In Progress" if no updates occur within 7 days.
Trigger on Status Change:
7 Days Grace Period:
Automated Status Reversion:
Note: Ensure to configure this automation within your ticketing system's settings.
If you've tried to set up this automation previously and faced issues with the delay, it's possible that the initial setup might need adjustments. You may want to review your automation rules and scripts to ensure they are correctly configured for the 7-day waiting period.
Images are attached for reference
a query that is working "project = "JIRA testing" AND status IN (Pending)"
I'd suggest the simplest solution would be to use a scheduled job to run every day (or how ever frequently you need to check) ... then find those tickets which not been updated in the past 7 days and update status accordingly.
Something like the following should do the trick ....
I hope thiis helps?