Objective: Automatically change the status of a ticket from "Pending" back to "In Progress" if no updates occur within 7 days.
Steps:
Trigger on Status Change:
Start Monitoring:
7 Days Grace Period:
Inactivity Check:
Automated Status Reversion:
Note: Ensure to configure this automation within your ticketing system's settings.
Additional Info:
If you've tried to set up this automation previously and faced issues with the delay, it's possible that the initial setup might need adjustments. You may want to review your automation rules and scripts to ensure they are correctly configured for the 7-day waiting period.
Images are attached for reference
a query that is working "project = "JIRA testing" AND status IN (Pending)"
I'd suggest the simplest solution would be to use a scheduled job to run every day (or how ever frequently you need to check) ... then find those tickets which not been updated in the past 7 days and update status accordingly.
Something like the following should do the trick ....
I hope thiis helps?
Thanks,
TC.
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also, can you share with me step by-step how you configure this a short video or session on any desk that would be helpful. thank you in advance
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@Syed Omair Masood it appears that you have a typo in your JQL. Try the following:
project = "YourProjectName" AND status = "YourStatusName"
where
Please keep the quotes for each variable.
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