Auto Add Comment when Assignee Changes

[Richard Turnbull]

Hi there

Any help appreciated!

We are using Jira Cloud; oftentimes the Assignee of a ticket may change.  Is there a way to track these changes - I'm thinking some way to auto add an internal comment to the ticket to say "Assignee changed from XXX to YYY" or similar.

Or maybe this information already sits somewhere that I am unaware of.

Thanks in advance for any clues...

Richard

[Manoj Gangwar]

Hi @Richard Turnbull 

Welcome to the community!

Here’s how to set up an automation rule to log changes in the Assignee:

1. Navigate to Project Settings: Go to your project and select Project settings in the sidebar.

2. Select Automation: Find and click on the Automation option.

3. Create a New Rule: Click on Create rule.

4. Select Trigger: Choose the Field value changed trigger and select Assignee as the field.

5. Add Condition (Optional): You can add a condition to check if the issue is in a specific status or project, depending on your needs.

6. Add Action: Choose the Add comment action. In the comment field, you can use smart values to include the old and new Assignee values. For example:
   
   Assignee changed from {{changelog.assignee.last}} to {{assignee.displayName}}.
   

7. Save the Rule: Give your rule a name and save it.

8. Test the Rule: Change the Assignee on an issue to see if the comment gets added as expected.

[Kelly Arrey]

Changes to the assignee (and everything else) live in the Issue History. What do you want to do with it?