Assigning ticket - Slack notification doesn't show assignee info

[Mark Haller]

I've got an automation that will auto-assign a Critical ticket to the lead dev role - which works great.

The automation also sends a Slack notification to a #critical channel.

Except when I use {{assignee.displayName}} it's empty every time.

I've tried taking out the Slack notification and putting in another automation based on the same criteria - makes no difference.

I've also tried taking the Slack notification to act on Comments - and that works.

It's almost like the timing of the automation doesn't have the data update available until later or something - I don't know ...

Any ideas?

[Jose Luis Lopez · Accepted solution]

Hi Mark,

Have you tried to use the action "Re-fetch issue data" after updating the assignee?

[Mark Haller]

Hi @Jose Luis Lopez thank you for the quick reply!

I've looked around but cannot see that option - sounds perfect.  Where is it, please?

[Mark Haller]

And I've just answered my own question AND IT WORKS.  Woop woop!  Thank you :-)

https://community.atlassian.com/t5/Jira-Software-questions/In-automation-cannot-find-quot-Re-fetch-issue-data-quot/qaq-p/1386579

[Jose Luis Lopez]

Nice :)