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After create or merge pull request nothing happend on automation


Hi, I have simple rules eg. after create pull request change jira issue from in progress to code review status. Since 20.03.2023 nothing happend on automation. I checked two projects and I don't have any movement in the audit log in automation section. Last time, when it worked is 20.03.2023, I didn't change anything from last two weeks. Is Jira has any problems with automations? 

PS. In the Pull Request preview as you can see is 0 Jira issues, but in the PR title and commits issue is linked.


Zrzut ekranu z 2023-03-22 14-23-38.png

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Zrzut ekranu z 2023-03-22 14-25-06.png

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5 answers

1 accepted

3 votes
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 22, 2023

I found a few other reports of this behavior recently.  We have created a new bug to track this over in

I would encourage site-admins of paid plan sites create a support ticket in regards to this over in

This will help us to identify the impacted customers and better prioritize a fix for this.



I'm hope you are fix it as soon as possible, because it is really annoying when I have to change everything manually.

Like Martine Costamagna likes this

Same for us. Pull request created never triggered. It was working great until 20/03/23 02:11:53 pm (15000849795)

The issue has been resolved so the question can be closed. Thanks for quick response and fix.

Same problem here! Thank you for helping us ;) 

Absolutely the same problem. Pull Requests counter and statuses in Jira are updated correctly but audit log is empty (so the automation rule doesn't start). 

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